Privacy Policy - Terms of Service

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Effective Date: October 5, 2025

InfluenceGrid ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our SMM panel services.

Personal Information

When you register an account, place an order, or contact us, we collect personal information including:

• Name and email address
• Payment information and billing details
• Social media account usernames and URLs
• Phone number (if provided)
• Communication preferences

Automatically Collected Information

We automatically collect certain information about your device when you visit InfluenceGrid, including:

• IP address and browser type
• Operating system and device information
• Time zone and geographic location
• Pages visited and referring websites
• Cookies and similar tracking technologies

We use the collected information to:

• Process and deliver your service orders
• Manage your account and authenticate users
• Process payments securely through third-party processors
• Send order confirmations, updates, and important notifications
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Prevent fraud, unauthorized access, and security threats
• Conduct statistical analysis and marketing research

Your privacy is our top priority. We implement industry-standard security measures to protect your personal information:

• All payment information is encrypted using SSL technology
• Data is stored on secure, protected servers
• Access to personal information is restricted to authorized personnel only
• We never sell, rent, or redistribute your personal information to third parties

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access, update, or delete your personal information
• Request data portability
• Object to data processing
• Restrict processing of your data
• Withdraw consent at any time

To exercise these rights, please contact us through our support system.

We use cookies to enhance your experience on InfluenceGrid. Cookies help us:

• Store user preferences and login information
• Analyze website traffic and usage patterns
• Remember your settings and customize content
• Improve website performance

You can disable cookies in your browser settings, but this may affect website functionality.

We share information with trusted third-party service providers only to facilitate our services:

• Payment processors for secure transaction processing
• Analytics services to understand user behavior
• Customer support tools
• Service delivery partners

We do not contact social media profile owners directly without your consent. InfluenceGrid's privacy policy does not apply to third-party websites or services.

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

InfluenceGrid reserves the right to update, modify, or change this Privacy Policy at any time without prior notice. The updated version becomes effective immediately upon posting on our website.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through our support system or email.

Effective Date: October 5, 2025

By accessing and using InfluenceGrid's SMM panel services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services.

By placing an order with InfluenceGrid, you automatically accept all terms of service, whether you read them or not. You are expected to review these terms before each order to stay informed of any changes.

InfluenceGrid provides social media marketing services including:

• Followers, likes, views, and engagement for various platforms
• Services for Instagram, TikTok, YouTube, Facebook, X (Twitter), and other platforms
• Custom packages and bulk orders
• Reseller panel access

Services are delivered as described in each service listing. Delivery times are estimates and may vary based on platform updates, order volume, and technical factors.

When using InfluenceGrid, you agree to:

• Provide accurate account information, URLs, and usernames
• Ensure your social media accounts are public during service delivery
• Comply with all social media platform terms of service
• Use our services only for legal and legitimate purposes
• Not use our services for illegal, harmful, or fraudulent content
• Maintain the confidentiality of your account credentials

InfluenceGrid does not guarantee specific delivery times for any services. We provide our best estimate for order completion, which is subject to change. We reserve the right to change a service type if necessary to complete an order.

All payments must be made in advance through our secure payment system. Our pricing terms include:

• Service rates are subject to change at any time without notice
• Account balance is non-refundable but can be used for any service
• All transactions are processed through encrypted payment gateways

InfluenceGrid offers refunds under the following conditions:

Full Refund:

• Non-delivery if we cannot complete your order within 7 days
• Wrong service delivered

Partial Refund:

• Undelivered portion of an order

No Refunds:

• Natural drops in followers or engagement after delivery (refill services available)
• Account suspension or ban by social media platforms
• Incorrect URLs or private accounts provided during delivery
• Changes in platform algorithms or policies
• Orders already in progress

We strive to deliver high-quality services but do not guarantee:

• Permanent retention of followers or engagement
• Specific growth rates or results
• Compliance with constantly changing platform algorithms
• Protection against platform policy enforcement

InfluenceGrid is an independent platform and is not affiliated with, endorsed by, or officially connected to Facebook, Instagram, TikTok, YouTube, X (Twitter), or any other social media platforms. Our services are provided "as is" without warranties.

We are not responsible for:

• Account suspension, termination, or bans by social media platforms
• Loss of organic reach or engagement
• Platform algorithm changes
• Any damages resulting from service use

You use our services at your own risk.

We reserve the right to suspend or terminate accounts that:

• Violate these terms of service
• Engage in fraudulent activities
• Abuse our services or support system
• Provide false information

All content on InfluenceGrid, including logos, designs, text, and graphics, is the property of InfluenceGrid and protected by copyright laws. Users may not reproduce, distribute, or modify any content without written permission.

InfluenceGrid reserves the right to modify these Terms of Service at any time without notice. Continued use of our services after changes constitutes acceptance of the modified terms.

These Terms of Service are governed by applicable international laws and regulations. Any disputes shall be resolved through appropriate legal channels.

For questions about these Terms of Service or to report violations, please contact our support team through:

• Live chat support system
• Email support
• Support ticket system

By using InfluenceGrid, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.